If cancellation is required after payment has been made, then an email to the specified sales team will be required by the customer, which should include:

• Reason for cancellation.
• Consumer banking details.

A cancellation time frame of 48 hours will fall into place once an order has been placed.

If the order is cancelled after the 48-hour time frame, a 5% penalty will be incurred for the processing of the specified order.

If the order is cancelled within the given time period, then no penalty will be incurred.

Returns, Refunds & Exchange Policy

WE HAVE A RETURN, REFUND AND EXCHANGE POLICY UNDER STRICT REGULATIONS.

• If a product is returned, a thorough inspection will be carried out by the sales and technical department. If there are clear signs of the goods being tampered with, the warranty will be void.
• Products such as our inverters will be refunded or replaced provided that the product was not removed from the box and found that it has not been used and resealed in a box. Elite Renewables reserves the right to send the item back to the supplier for an assessment to determine if it has or has not been used.
• The warranty seals for specific products will be checked. If a warranty seal has been removed, then all policies will be void.
• No OBF policy will be tolerated if a product has been open and used or installed. We will look at special situations for replacements.
• Upon return, serial numbers of the box and inverter must match with our specific product numbers to deduce where the product has been sold.
• If the item is requested for an exchange, then if deemed fit, we will provide the options.
• Upon accepted return from www.eliterenewablesolutions.co.za we will pass a credit or refund only once the item has been sent back to supplier for verification that all is in order on the item.
• Refunds will be made within 30 days.
• Products need to be thoroughly inspected upon opening and any contents of the box that seems missing or incorrect need to be reported to us immediately. We will need pictures of all the items in the box to be emailed to us, and we will take this up with the various suppliers. Once installed, we cannot assist with missing, damaged, or incorrect items. This and this will be for the customer’s account and the risk will be with by the buyer.
• Upon return the consumer is liable to use his/her own courier service if a courier is requested from us then a shipping fee will be issued.
• Damaged goods should be notified to eliterenewablesolutions.co.za once the customer receives his/her goods, if we are not notified within 10 working days after the purchase then the goods will fall under warranty
• If you would like to return goods that were correctly supplied as per your order, you can return the goods to eliterenewablesolutions.co.z for a refund minus 15% restocking fee.
• All shipping costs related to the goods being returned to eliterenewablesolutions.co.za will be for the customer’s own account – for defective and correctly supplied goods.
• The purchaser may request a full refund within 10 business days after delivery in accordance with the sections S 16, 19 (5) & (8), 20, 55 (3), 56 of the Consumer Protection Act, 68 of 2008, however we do charge a 15% handling fee which is to be deducted from the refund amount.
• Extended warranty claims will go through the entire process and backup units will only be supplied by respective manufacturers. We do not supply backup units ourselves, nor do will we be held responsible to do so. In some cases we do have loan units available, and we can help in the interim.

STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED OR DAMAGED IN ANY WAY.

WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED.